Privacy Policy for OverWulf Technologies

Effective Date: January 1st 2025

At OverWulf Technologies (“we,” “us,” “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information in connection with our services, including Smart Home & Commercial Security Solutions, Low Voltage Services, and associated products and offerings.

Information We Collect

1.1 Personal Information

  • Name, address, email address, and phone number.

  • Payment information for invoicing and processing transactions.

  • System passwords required for remote network and CCTV management (optional, and provided at the customer’s discretion).

1.2 Usage Information

  • Information about the systems and devices we install, including network configurations and CCTV settings.

  • Customer feedback, reviews, and any other content you provide.

1.3 Automatically Collected Information

  • Technical data such as IP addresses, browser type, and device information when interacting with our website or remote services.

How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To install, maintain, and support security and low-voltage systems.

  • Remote Management: To facilitate remote network and CCTV management when requested.

  • Customer Support: To address inquiries, troubleshoot issues, and provide technical support.

  • Billing and Transactions: To process payments and manage your account.

  • Marketing: To display reviews, photos of completed jobs, and other promotional content, with your consent where applicable.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following scenarios:

  • Service Providers: With trusted third parties who assist in delivering our services, such as payment processors.

  • Legal Obligations: When required to comply with applicable laws, regulations, or legal proceedings.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement robust security measures to protect your personal information, including:

  • Encryption of sensitive data such as system passwords.

  • Regular system audits and updates to safeguard against vulnerabilities.

  • Access controls to ensure only authorized personnel can access customer data.

While we take significant precautions, no method of transmission or storage is completely secure. By using our services, you acknowledge and accept these risks.

Your Choices and Rights

5.1 Data Access and Correction

You have the right to access and correct the personal information we hold about you. To make a request, contact us using the details in Section 7.

5.2 Password Management

You may change the system passwords provided during installation at any time. If you do so, we may not be able to provide certain remote management services.

5.3 Marketing Preferences

You can opt out of having your reviews or job photos used in our advertising materials by notifying us in writing.

Retention of Information

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

System passwords provided for remote management will be stored securely until the customer opts to change them or terminates our services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

Governing Law

These Terms are governed by and construed in accordance with the laws of Ontario.

Contact Information

For questions about these Terms or our services, please contact us:

OverWulf Technologies
Email: Info@Overwulf.com
Phone: (226) 546-0334
Website: Overwulf.com